Frequently Asked Questions

Q. How do i book?

A. You can now book ONLINE 24 hours a day or alternatively you can ring Paul on 07913 140444 or email info@hpleisure.co.uk

Q. How Do I Pay?

A. Payment is cash in full upon Delivery*. Please ensure that payment is made available on our arrival to deliver the inflatable(s) to ensure we remain punctual for our other customers. * for wedding events we may request payment up front as this can be more convenient for the bride/groom who may be unavailable at the point of delivery.

Q. Do we have to pay a delivery or set up fee?

A. There are NO set up fees. Also delivery is FREE in the Chippenham and surrounding area, including Melksham, Calne, Corsham, Trowbridge, Bradford on Avon, Box etc. Any towns or villages further afield of this area are possible, however a small charge may be made to cover travel costs

Q. What Surfaces Can They Be Placed On?

A. The inflatables can be pegged down on grass or placed on a hard surface and secured with weights. If your inflatable is to be sited on a hard standing please advise when booking.

Q. Will I Need To Provide Anything?

A. All you need is a 13amp 240Volt standard socket, we can plug in to.

Q. Do I Need To Do Anything Before You Arrive?

A. Please simply make sure that we have clear access to where the inflatable and / or equipment is to be sited. All cars, bins etc should be moved to ensure easy access. Please also ensure that the site for the inflatable is clear upon our arrival.

 

Q. Can I Hire Your Bouncy Castles And Inflatables And Inflate Them Indoors?

A. Yes we can hire all our inflatables and sumo suits for indoor use if required. However a minimum 10-12^ft ceiling height is required for most castles. Please check measurements upon booking.

Q. What about supervision of children using the inflatables?

A. HP Leisure are only responsible for setting up the units, not for any supervision during its use. It is essential that responsible adults over the age of 18yrs supervise inflatables at ALL times.

Q. Do you hold public liability insurance?

A. Yes, we hold £5,000,000 public liability insurance policy, which covers our company for any civil claim made against us due to defective or badly installed equipment. However, it is very important to understand that our insurance does not cover you or anyone else if an accident occurs under normal operating conditions. The £5m level of cover means that we are suitable for schools, nurserys etc.

 

 

Please feel free to Contact Us with any further questions not covered here.